F.A.Q.s
Event Branding
Do you offer custom designs?
I do. I believe that every event should have its own special flare.
Do you have samples?
We do not have samples of any of our items. We can provide mockups at a cost. If you move forward with the order that amount will be applied to your overall total.
What is my investment?
To help you make any decisions on our company, I have provided a price list on our website that you can download to keep on file.
I placed my order, Now what?
We start working immediately after the initial deposit. After you place an order, you’ll receive a proof via email within 7 business days (or in 2 weeks if you booked a custom digital illustration).
We prefer that you have all information ready when booking–like wording and guest addresses, when applicable.
After you receive your first round of proofs, we’ll work one-on-one together to make sure everything is perfect prior to printing. Three complimentary rounds of revisions are included. Any revisions after are $70 per revision.
Do you offer rush orders?
Contact us directly through email designersoireesbs@gmail.com for a rush order. Additional fees may apply for rush orders.
How long will it take to receive my order?
Every production will depend on the complexity of the design. I try for 3-7 weeks that is including designing, approval process, changes, final touches, printing, and shipping process. Shipping can be really tricky with weather and/or destination.
Do you offer returns?
I do not offer returns. Please be sure to review your order before the printing process is started.
What if my product arrives broken or damaged?
If your item arrives damaged, please Contact us within 3 days of receiving your package. You will need to provide a photo of the damaged item, as well as a photo of the exterior shipping box, if it is also damaged.
We will respond to you with approval and will provide a refund or replacement (if timeline allows).
Balloons
Do you have balloon garland kits?
Yes, we have balloon garland kits. They are not assembled but come with installation instructions and hardware.
Do you deliver and install?
Yes, Winston-Salem balloon installations starts at $200. Delivery starts at $50 for Winston-Salem and is $3 per mile depending on the complexity of the setup and mileage.
How long will my balloons last?
That totally depends on the environment they are installed in. Often times the last longer in cooler indoors and can last for weeks. However, outside events are less forgiving. Lighter color balloons are more encouraged to be used and shaded areas for setups. Foil balloons cannot survive extreme colder temperatures.
I purchased balloons from Amazon, Can you use those balloons to create my balloon setup?
No, How I would love to use the balloons you have purchased, I only use my trusted suppliers to ensure the quality and consistency of my work. This allows me to maintain the standards my clients expect and love.
Can your balloons be customized?
Yes! You pick the balloon color, tassel preference, and the wording and/or image that you want on the balloon.
Do you offer pickup?
Yes! We do offer pickup.
IMPORTANT PICK-UP INFORMATION - When picking up, please keep in mind that your balloons may not be able to fit in standard truck or car- it must be a SUV with no car seats, boxes, tools, sports equipment or luggage in the back. All seats must be down and the car must be empty to ensure there is enough space for your balloons to fit!
How do I install my Grab n Go?
Download our Grab.n.Go instructions here.
How far in advance should I book?
Event set-up dates and times are first booked first served. To avoid the disappointment of not having your event date or items available, we suggest you contact us once you have secured your venue. Please keep in mind we do not store certain colors because certain colors are seasonal, there is a "$100 Last Minute fee" so we can ensure we get the colors to accommodate your setup.
Can I cancel?
Yes you can cancel. All retainers made to hold the date of your event are non-refundable. In the event that your event is canceled, a credit will be placed on your account and can be used in up to a year. You have 3 days before event to cancel without a cancelation fee being applied.
Do you takedown?
Once the event has ended, taking down the installation is the responsibility of the client. If you are interested in us coming back to remove the balloons and command hooks, this can be provided at an additional charge based on the size of your installation. Please mention this when you inquire. If we use our stands or backdrops break down is included.